At Solar Harmony, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms or request consultations
- Subscribe to our newsletter
- Contact us via phone, email, or our website
- Schedule appointments or services
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone number, address)
- Property details and energy usage information
- Service preferences and requirements
- Payment and billing information
- Communication records and preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and browser information
- Operating system and device type
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide, operate, and maintain our services
- Process and fulfill your service requests
- Communicate with you about our services
- Schedule appointments and consultations
- Provide customer support and technical assistance
Business Operations
- Process payments and manage billing
- Conduct business analysis and improve our services
- Comply with legal and regulatory requirements
- Protect against fraud and unauthorized access
Marketing and Communications
- Send newsletters and promotional materials (with your consent)
- Inform you about new services and special offers
- Conduct market research and surveys
- Personalize your experience on our website
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email marketing services
- Customer relationship management
- Analytics and website optimization
Business Partners
We may share information with business partners for:
- Equipment suppliers and manufacturers
- Installation and maintenance contractors
- Financing partners (with your explicit consent)
- Government agencies for rebate processing
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers
- Investigate fraud or security issues
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection practices
- Secure disposal of personal information when no longer needed
5. Your Rights and Choices
Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your contact preferences and information
Marketing Communications
You can:
- Unsubscribe from marketing emails at any time
- Opt out of promotional communications
- Update your communication preferences
Data Deletion
Subject to legal and contractual obligations, you may request:
- Deletion of your personal information
- Restriction of processing activities
- Data portability where technically feasible
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with applicable privacy laws and provide adequate protection for your personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Solar Harmony
1250 René-Lévesque Blvd W, Suite 2200
Montreal, QC H3B 4W8
Canada
Phone: +1 (514) 555-7200
Email: [email protected]
12. Provincial Privacy Rights
Depending on your province of residence, you may have additional privacy rights under provincial privacy legislation. Please contact us for information about your specific rights and how to exercise them.
This Privacy Policy is governed by Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.