Terms of Service

Welcome to Solar Harmony. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

Solar Harmony provides smart home infrastructure solutions including:

• Solar panel installation and maintenance
• Home automation systems
• Energy storage solutions
• Smart security systems
• Energy audits and consulting
• Electric vehicle charging solutions

3. Eligibility

Our services are available to:

• Individuals who are 18 years of age or older
• Property owners or authorized representatives
• Residents of Canada where we operate
• Those who can enter into legally binding contracts

4. Service Agreements

Consultation and Assessment

Initial consultations and assessments are provided free of charge. These consultations do not constitute a commitment to purchase or install any products or services.

Installation Services

Installation services are subject to separate written agreements that will include:

• Detailed scope of work
• Pricing and payment terms
• Timeline and completion dates
• Warranty and maintenance terms
• Permits and regulatory compliance

Maintenance and Support

Ongoing maintenance and support services are available under separate service agreements with specific terms and conditions.

5. Pricing and Payment

Pricing

All prices are quoted in Canadian dollars and are subject to applicable taxes. Prices may vary based on:

• Property specifications and requirements
• Equipment selection and availability
• Local regulations and permit requirements
• Market conditions and supplier pricing

Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Deposits may be required to secure installation dates
• Progress payments may be required during installation
• Final payment is due upon completion and commissioning
• Financing options may be available through third-party partners

6. Cancellation and Refund Policy

Cancellation Rights

You may cancel services subject to the specific terms in your service agreement. Generally:

• Cancellations must be provided in writing
• Cancellation fees may apply based on work completed
• Custom orders may not be cancellable once production begins
• Installation cancellations may incur permit and preparation costs

Refunds

Refunds are processed according to individual service agreements and applicable consumer protection laws.

7. Warranties and Disclaimers

Service Warranty

We provide warranties on our installation work as specified in individual service agreements. These warranties typically cover:

• Workmanship and installation quality
• System performance and functionality
• Compliance with building codes and regulations

Product Warranties

Equipment and products are covered by manufacturer warranties. We assist with warranty claims but are not responsible for manufacturer warranty terms.

Disclaimers

To the extent permitted by law:

• Services are provided "as is" without additional warranties
• We disclaim liability for indirect or consequential damages
• Weather and environmental factors may affect system performance
• Utility policies and regulations may change affecting system benefits

8. Limitation of Liability

Our liability is limited to the value of services provided. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business interruption
• Damages caused by third parties or force majeure events
• Issues arising from customer-provided information or access

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate property and usage information
• Ensuring safe and timely access to work areas
• Obtaining necessary approvals from authorities
• Maintaining systems according to manufacturer guidelines
• Notifying us promptly of any issues or concerns
• Complying with safety instructions and recommendations

10. Intellectual Property

Our Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and trademark laws.

Customer Information

We may use anonymized project information for marketing and business development purposes, subject to our Privacy Policy.

11. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our privacy practices as described in that policy.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters and severe weather
• Government actions or regulatory changes
• Supply chain disruptions
• Labor disputes or strikes
• Public health emergencies

13. Compliance and Regulations

Building Codes and Permits

All installations comply with applicable building codes and regulations. We assist with permit applications but ultimate compliance responsibility rests with the property owner.

Utility Requirements

Utility interconnection is subject to utility policies and grid capacity. We cannot guarantee utility approval or specific interconnection terms.

14. Dispute Resolution

Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns before pursuing formal action.

Mediation and Arbitration

Disputes may be subject to mediation or arbitration as specified in individual service agreements.

Governing Law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our services, please contact us:

18. Consumer Protection

Nothing in these Terms limits your rights under applicable consumer protection laws. If you are a consumer, you may have additional rights under provincial consumer protection legislation.

These Terms of Service are governed by Canadian federal and provincial laws. Provincial consumer protection laws may provide additional rights and protections not covered in these Terms.